ORDERS
What are your delivery charges?
Our delivery charges are 150/- Flat nationwide.
In how many days my order will be delivered?
All orders take 3-5 working days to be delivered.
What kind of jewellery olo sell?
Our most articles are made up of stainless steel. We also have alloy and brass jewellery.
PRODUCTS
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Can I get my product personalized?
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
SHIPPING & RETURNS
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
It depends on where you are. Orders processed here will take 3-5 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Do we get confirmation calls & messages after placing an order?
Yes, you should expect a confirmation call from our team in 24-48 hours after placing your order!
How will I know if my order has been shipped?
As soon as your order leaves our warehouse, our team will send you a message about it so you can expect delivery in the next two days!
Can I return or exchange final sale goods?
Final sale goods can’t be returned or exchanged, so purchase with care. That said, you are getting a terrific bargain—and it can always become a gift for someone else, right?
I put the wrong shipping address, or made a mistake on my order, can you change it?
If you receive an order confirmation call and notice a mistake with the order, please call us at +92 (307) 444-0252 - Email olojewellery.pk@gmail.com. If it’s after business hours, leave us a clear and detailed message with your name, phone number, and your order number (if available).
Why should I provide my real address and phone number when I order?
Your information stays privately with us and we wouldn’t ever want to spam you. It’s important to have a way for our customer service team to contact you about your order so nothing surprising happens! And your correct address is needed to make delivery smooth!
MISCELLANEOUS
Do you have an actual store I can come visit?
Indeed, a physical kiosk is now available at Centaurus Mall Islamabad.
Where do I enter a coupon code?
When you are ready to complete your order, go to the checkout page and you will see a box to add coupon code and click on apply coupon button.
Do you offer nickel-free jewellery?
We get our jewellery from hundreds of suppliers all over the world. The majority of our jewellery is nickel-free, but it is not guaranteed unless stated explicitly in the item description.
However, many cases of allergic reactions are actually caused by the cleaning solutions used rather than the metal. Safely check a cleanser by dabbing a q-tip into it and testing a small area on your skin.
STAINLESS STEEL
What is Stainless Steel Jewellery?
Stainless steel is a highly durable metal, allowing it to withstand the wear and tear of everyday activities, which can otherwise damage a ring. The hard metal resists scratches and corrosion thanks to an invisible layer of chromium that prevents oxidation; this makes it a wonder metal of choice for body jewellery.
Is stainless steel good for everyday wear?
Stainless steel is durable - You can wear it every day and keep doing all your normal and heavy-duty tasks without worrying about damaging the jewellery. Stainless steel Jewellery will take all the onus and wear & tear of daily use.
Does stainless steel jewellery turn green?
Stainless steel is durable and resists corrosion and oxidation. Our jewellery will not rust, tarnish, or turn your skin green, even if worn daily. More reasons why Stainless Steel is the best. Unlike many other metals, these are safe to wear and no harm will come if you wear stainless steel for life.
More reasons why stainless is the best!
- The health benefit is it's hypoallergenic. This is a great choice for all those who have sensitive skin to certain metals.
- This will not turn your skin green or any other color. Unlike many other metals, these are safe to wear and no harm will come if you wear stainless steel for life.
- Stainless steel does not fade. It's durable and near scratch-proof. Stainless steel shines just like real silver or gold.
What is the deal with S925/ sterling silver!
Silver and the remaining part consists of copper – mostly copper. This is the reason why Sterling Silver is popularly referred to as 925 Sterling Silver or just 925 Silver.
The reason silver needs to be combined with other metals is that it is very difficult to make great designs with just pure silver, which is very soft and malleable. A bit of hardness has to be introduced, by adding other metals such as copper.
That’s why jewelers are capable of making the most intricate and complex designs with 925 Sterling Silver.
Care of sterling jewellery?
Sterling silver jewellery loses its shine and luster overtime if not properly cared for or if it remains too much exposed in open air.
While going for a quick polish is definitely an easy option to restore and retain the value of your sterling silver jewellery, paying less attention to sterling silver jewellery should be avoided to extend its useful life.
WHAT IS THE DEAL WITH CZ?
About Cubic Zirconia
Cubic Zirconium, or Cubic Zirconia as it’s also called, is a mineral often used in place of real diamonds.
It’s made to look and feel like the real thing, is significantly cheaper, and can be molded into the famous diamond shapes such as emerald cut, princess cut, and asscher cut.
One of the advantages of having a CZ stone is that cubic zirconium can be made into any color, unlike diamonds.